Orders can be modified or cancelled within 3 hours of placement by emailing support@zepphyr.com with your order number and requested changes. After this window, orders enter our processing system and cannot be altered, but our standard 30-day return policy will apply.

We want you to love your purchases! If for any reason you are not satisfied, we accept returns and exchanges within 30 days, as long as the items are unused, with the original tags and in the original packaging. To initiate a return or exchange, please visit our Returns and Exchanges policy for detailed instructions.

Yes, we have a detailed size guide available on each product page. Our clothes follow the UK size standard. We recommend that you measure your own clothes and compare them with the measurements provided in our guide to ensure the perfect fit. If you have any questions, our support team is on hand to help.

We photograph all items under professional lighting to represent colours as accurately as possible. If you're concerned about a specific shade, mention this in your order notes and our team will provide additional details about the exact colour tone before dispatch.

We're committed to more sustainable practices in our production and supply chain. We seek to work with suppliers who share our values and we use materials that minimise environmental impact wherever possible. More information about our sustainability initiatives can be found on our 'About ZEPPHYR' page.